Privacy Policy

Who we are

Private Mode Social, LLC, operating HomeWisers at www.homewisers.com ("we," "us"), respects your privacy. This policy explains what we collect through our website, our product sales, and the ChatGPT plugin, how we use it, and your choices.

Scope — an important distinction

This policy covers information we collect through www.homewisers.com, the HomeWisers sales and support process, and the ChatGPT plugin described below. It does not cover the property, tenant, or financial information you enter into your AI workspace when you use HomeWisers — those records and documents live in the AI or local workspace you choose (for example, your Claude or ChatGPT account), under that platform's terms and privacy policy. Our entitlement and connection service is not designed to receive or store that content. See "The product and your data" and "The ChatGPT connection" below.

Information we collect

• You provide: name, email address, billing details, company or property context you choose to share, and the content of messages you send us (support, inquiries, newsletter signups such as the free calendar download).
• Collected automatically: IP address, device and browser type, operating system, pages viewed, referring URLs, approximate location, and interaction data, via cookies and analytics where permitted (see our Cookie Policy).
• Account and purchase records: the email address you buy with, your Stripe payment and refund status, your HomeWisers entitlement (whether an active purchase exists), and download-link activity.
• ChatGPT connection records, if you choose to connect: your HomeWisers account identity, the OAuth client, authorization, and session/refresh state needed to keep you signed in, account suspension status, and privacy-minimized usage events.
• Security and abuse-prevention data: rate-limit counters keyed to a salted one-way hash (we do not store the plain email or IP address in those counters) and security-event records.

The ChatGPT plugin

In plain terms: you can use the HomeWisers plugin in ChatGPT instead of installing files. That plugin’s connection (the “Connector” — the online connection used by the HomeWisers plugin in ChatGPT) lets a supported AI client sign in, confirm your purchase, and receive fixed HomeWisers-owned workflow and template content selected by a non-personal name. It is designed so that we do not receive your property or tenant content:

• What it delivers: our own workflow and template text, held on our servers and returned to your AI client when you request it by name. Inputs to the connection are limited to a fixed list of non-personal workflow and template names.
• What it does not receive or log: your prompts, conversations, property or tenant records, or documents. Our usage and security logs never record response bodies — the workflow or template text returned to your AI client is not written to them.
• What it does process: authentication (a sign-in link or the app-review sign-in), an entitlement check against your purchase record on every paid call and on every token refresh, security and rate-limit checks, and your suspension status.
• Usage events we record are privacy-minimized: an internal pseudonymous account identifier, the route, a tool category, an outcome category, an HTTP status, a coarse latency band, a coarse response-size band, and a timestamp. No content, email address, IP address, or token is stored in those events.
• Technical and reasonable-use limits may apply. Reaching a limit pauses the connection until the window resets; it never creates a charge.
• We may suspend an account or temporarily disable the ChatGPT plugin to respond to a refund, a lost entitlement, abuse, or a security risk. Suspension does not affect the toolkit files you already downloaded.

HomeWisers does not use its own OpenAI or Anthropic API key to run your conversations. Your AI provider plan handles model usage under that provider's terms; we pay only for our own hosting and entitlement infrastructure.

How we use it

To deliver and support the product; process purchases; respond to inquiries; operate and secure the website; measure marketing performance; send transactional and, with your consent, marketing communications (with an opt-out in every message); meet legal obligations; and detect fraud or security incidents.

Cookies & analytics

We use first-party cookies and, where enabled and permitted, analytics technologies. Consent-required technologies default to off, and we honor Global Privacy Control signals. Manage your choices through the "Cookie Settings / Your Privacy Choices" link in our footer. Details are in our Cookie Policy.

Third parties / processors

We use third-party service providers, under contract, to run specific functions. The current providers are:

• Domain and DNS — GoDaddy
• Website hosting, application, database, and ChatGPT-connection infrastructure — Lovable / Lovable Cloud and its managed Supabase, where site signups, purchase records, connection session state, and privacy-minimized usage events are stored
• Payment processing — Stripe
• Business email and correspondence — Microsoft 365 / Outlook
• Transactional and authentication email delivery (receipts, download links, sign-in and password-reset messages) — Resend
• External uptime and incident monitoring — Better Stack, which receives availability checks and error signals about our own services only, never property, tenant, or customer content
• Analytics — Google Analytics 4, loaded only with your consent (see our Cookie Policy for details and your consent controls)
• The AI platform you choose to run the product — Anthropic (Claude) or OpenAI (ChatGPT). Your workspace content is governed by that provider, not by us.

We may also disclose information to comply with law or in connection with a business transfer. We do not sell your personal information. This list is kept consistent with the tools named in our Cookie Policy; if we add or change a provider, we update both.

Affiliate and referral links

Our website and product may include links to third-party services (for example, legal document services such as LawDepot). Some are affiliate links, which means we may earn a commission if you purchase through them, at no extra cost to you. When you click an affiliate link, the third party may set its own cookies and record that the referral came from us, so the commission can be attributed; that activity is governed by the third party's own privacy policy. We disclose these relationships wherever the link appears. Using an affiliate link is always optional.

The product and your data

When you use HomeWisers, the property and tenant details, ledger entries, and documents you create are stored in the AI or local workspace you chose, not with us. We do not have access to that content and we do not receive a copy of it. The ChatGPT connection, when you use it, exchanges only authentication, entitlement, security, and fixed workflow or template names — not your records. Your use of that workspace is governed by that platform's own terms and privacy policy, and any connectors you authorize inside it (email, calendar, and so on) can be disconnected at any time. Because that data is governed by your AI platform's terms, we encourage you to review that platform's privacy policy and security practices to confirm they meet your needs for sensitive tenant, financial, and property information.

Data retention

We keep personal information only as long as needed for the purposes above or as required by law. Our standard periods are:

• Marketing / newsletter contacts — until you unsubscribe; we then remove you within about 30 days (we may keep a minimal suppression record to honor your opt-out).
• Inquiry and support messages — up to 24 months.
• Purchase and transaction records — at least 7 years, to meet tax and accounting requirements.
• Website analytics (Google Analytics 4) — up to 14 months.
• Privacy-minimized connection usage events — 90 days.
• Security and rate-limit counters — 35 days.
• Connection sign-in state — authorization requests expire after 15 minutes and authorization codes after 5 minutes, and both are purged one day after they expire; access tokens last 15 minutes; refresh tokens last up to 60 days and are purged 30 days after they expire.
• Purchase download links — 1 hour.
• Password-reset attempt records — 24 hours.

These are our standard retention periods, and we keep information no longer than needed for these purposes or as the law requires.

Your privacy rights

Depending on where you live, you may have rights over your personal information, including to: know and access what we hold, correct inaccurate information, delete it, receive a portable copy, and opt out of targeted advertising and of any "sale" or "sharing" of personal information — we do not sell your personal information or share it for cross-context behavioral advertising. We will not discriminate against you for exercising these rights.

Residents of states with comprehensive consumer privacy laws — including California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), and other states as those laws take effect — may have some or all of these rights. To exercise a right, email privacy@homewisers.com; we will verify your request and respond within the time your state law requires. You may use an authorized agent, and where your state provides one, you may appeal a decision by replying to our response. Where practical, we honor these requests from all users, regardless of whether a specific state law applies to us.

Children's privacy

The Service is for adults managing rental property. We do not knowingly collect information from children under 16.

Changes

We may update this policy; material changes take effect when posted with a new effective date. For material changes, we will take reasonable steps to notify you — such as posting a prominent notice on the site or, where we have your email address, by email — and we encourage you to review this page periodically to stay aware of how we handle your information.

Getting help

For questions about reasonable-use limits, a paused or suspended ChatGPT connection, trouble connecting, or a request to delete your account and connection records, email help@homewisers.com. Privacy-specific requests can go to privacy@homewisers.com. If your use is legitimate and you need more headroom than the standard ceilings allow, contact support and we will review it with you.

Contact

Privacy questions or requests: privacy@homewisers.com · General: connect@homewisers.com.